Privacy Policy

Royal Mansion Boutique Hoi An is committed to protecting your personal information and privacy when you access our website. This policy outlines how we collect, use, and protect the data you provide.

1. Types of Personal Information:

When you access our website or make a reservation, we may collect the following information:

• Full name, phone number, and email address
• Booking details: check-in/check-out dates, number of guests, room type, special requests
• Payment information (processed through secure payment gateways)
• Other information such as feedback, reviews, or support requests

2. Purposes of Use of Personal Information:

We use your personal data for the following purposes:

• Confirming and managing your booking
• Improving the quality of our customer service
• Personalizing your guest experience

3. Safety Management Measures:

We apply appropriate measures to secure your data:

• Storing information on secure systems protected by passwords and firewalls
• Encrypting payment data during processing
• Strict internal access control and limitation of access to personal data

4. Disclosure of Personal Information to Third Parties and Joint Use:

Royal Mansion Boutique Hoi An does not share, disclose, or sell your personal information to third parties, except in the following circumstances:

• When required by law or legal authorities
• When necessary to fulfill reservations or services through trusted third-party partners (e.g., payment processors, booking platforms)
• When jointly using data with affiliated service providers to enhance customer experience, provided that those parties comply with applicable data protection standards

5. Customers’ Right:

You have the right to:

• Access, update, correct, or request the deletion of your personal data
• Unsubscribe from marketing emails at any time
• Submit inquiries or concerns regarding the use of your information

6. Revision of the Privacy Policy:

This privacy policy may be updated to comply with legal requirements and operational needs. Any changes will be published on our official website.

For all matters related to this privacy policy, please contact us:

• Email: [email protected]
• Hotline: (+84) 235 3927 666 or (+84) 888 010 166 (Zalo/WhatsApp)
• Address: Royal Mansion Boutique Hoi An – 08 Tran Binh Trong, Hoi An Dong, Da Nang